Mgm grand casino detroit head of security11/17/2023 ![]() The staff was super nice, which is the only reason I didn't rate this as a zero. The outside facilities smelled like urine and weed everywhere. The grounds and hallways and elevators were dirty and gross. You will be nickeled and dimed to death if you need anything. There was a single pillow for each guest, no fridge, no microwave - but if you want anything that most hotels supply as basics, you can have it, for a helfty charge. They also did not acknowledge that their listing also says "family friendly" and lists off about a dozen activities that are barred for minors. That morning, we called expedia to ask them to intervene and they were unable. I spoke to the front desk and a manager who refused to cancel our remaining reservation, explaining that this is an "adult only facility", the opposite of what they advertise. Upon check- in on Friday, we left for a show immediately and did not find this out until the following morning. We appreciated the need to scan our room key to enter the hotel lobby and elevator as an extra security measure. ELEVATORS NEAR CASINO VALET GRAND BALLROOM AMBER ROOM GARNET ROOM ONYX BOARD ROOM QUARTZ BOARD ROOM SAPPHIRE ROOM HOTEL SALES & MARKETING OFFICES. They were told to walk outside, aroung the block, in the rain, hauling bags, because there is no entrance for minors from the parking area. Our kids were able to walk down to the front desk and about 50 ft past that-they were miserable. The multiple restaurants and lounges they describe are 21 and over, no exceptions. Our teens were barred from using the pool, the hot tub, the spa. ![]()
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